Shipping policy
1. DELIVERY AREA
We deliver across the United Kingdom – England, Scotland, Wales, and Northern Ireland.
2. ORDER PROCESSING
Orders are processed within 1 business day (Monday–Saturday, excluding public holidays). You'll receive a dispatch confirmation with tracking details once shipped.
3. DELIVERY TIME
Standard delivery takes 1–3 business days from dispatch. These are estimates only – we are not liable for courier delays or events beyond our control.
4. SHIPPING CHARGES
Shipping costs are calculated at checkout based on your order total and location. All charges are shown clearly before you confirm your order.
5. DELIVERY METHOD
We use trusted third-party courier services for all deliveries.
6. INCORRECT ADDRESS
You are responsible for providing a correct and complete delivery address. If the address is wrong, we may not be able to redirect your order, and additional charges may apply for redelivery.
7. MISSED DELIVERY
If you're not available, the courier will leave a card with instructions to rearrange delivery or collect from a local depot.
8. DAMAGED OR MISSING ITEMS
If your order arrives damaged or items are missing, contact us within 48 hours at piknext.ltd@gmail.com with photos and details. We'll investigate and resolve it promptly.
9. CONTACT US
For any questions, reach out to us:
Email: piknext.ltd@gmail.com
Phone: +44 7454 730591
Address: Office 19460, 182-184 High Street North, East Ham, E6 2JA, United Kingdom
