Refund policy

1. 30-DAY RETURN PERIOD

You have 30 days after receiving your item to request a return.

2. RETURN CONDITIONS

To be eligible for a return, your item must be:

In the same condition as received

Unworn or unused

With original tags and packaging

Accompanied by receipt or proof of purchase

3. HOW TO RETURN

To start a return, contact us at piknext.ltd@gmail.com.

Return Address:
Office 19460, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

If accepted, we will send you a return shipping label and instructions. Items returned without prior approval will not be accepted.

4. DAMAGES & ISSUES

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at piknext.ltd@gmail.com so we can resolve the issue.

5. NON-RETURNABLE ITEMS

The following items cannot be returned:

Perishable goods (food, flowers, plants)

Custom or personalised items

Personal care goods (beauty products)

Hazardous materials, flammable liquids, or gases

Sale items

Gift cards

If unsure about your item, please contact us before purchasing.

6. EXCHANGES

The fastest way to get a replacement is to return your item, then place a new order separately.

7. YOUR STATUTORY RIGHTS (UK CONSUMERS)

Under UK law, you have additional rights:

14-day cooling-off period: You can cancel your order within 14 days of receiving your goods without giving any reason.

Right to reject: You can reject faulty goods within 30 days for a full refund.

Repair or replacement: Within 6 months, we may offer a repair or replacement for faulty items.

For further details, please see our Terms of Service.

8. REFUNDS

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

Refund will be processed to your original payment method within 30 business days

Your bank or card provider may take additional time to process the refund

If more than 30 business days have passed since approval, please contact us at piknext.ltd@gmail.com.

9. CONTACT US

For any return questions, email us at piknext.ltd@gmail.com